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  • 12 Feb 2020 2:38 PM | Anonymous

    Practice Manager

    Employment status Regular, Full-Time

    Hours per week 40

    Reports to COO

    Job Purpose

    The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

    Primary Duties and Responsibilities

     Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics

     Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines

     Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient

     Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals

     Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals

     Ensures that each member of the clinic team has the support they need to carry out job responsibilities

     Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager

     Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience

     Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion

     Oversees maintenance and replacement of medical equipment with medical staff input

     Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.

     Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user

     Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines

     Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)

     Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars

    Additional Satellite Office Duties and Responsibilities

     Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance

     Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out

     Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord

    Education and Experience

     Bachelor’s Degree

     Three years of experience managing in a medical office

    Qualifications

     Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values

     Willingness to serve persons who are from different cultures and faith beliefs

     Strong organizational skills

     Collaborative experience and strengths

     Ability to work under minimum supervision with strong initiative

     Proven record in making good decisions quickly and under pressure

     High level of computer literacy

     Flexible, open to change, and confident in trying new things

     Ability to work well in a team setting

     Adherence to OSHA and confidentiality requirements

     Familiarity with medical terminology is preferred

     Bilingual preferred (English/Spanish or English/Arabic)

     Ability to communicate effectively with those from different cultural and linguistic backgrounds


  • 4 Dec 2017 2:12 PM | Anonymous member (Administrator)

    Please contact us if you would like to post a job opening that our members may be interested in.

About the association

The Nashville Medical Group Management Association is a non profit organization in Nashville TN that exists to provide resources to Medical Group Managers, Affiliate Members and Students who are interested in a career in Healthcare Management.


Contacts

PO Box 331536, Nashville, Tennessee 37203

website@nashvillemgma.org

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