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  • 18 May 2020 4:31 PM | Anonymous

    Practice Manager______________________________________              

    Employment status           Regular, Full-Time

    Hours per week                40

    Reports to                        COO

    Job Purpose

    The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

    Primary Duties and Responsibilities

    • Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics
    • Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines
    • Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient
    • Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals
    • Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals
    • Ensures that each member of the clinic team has the support they need to carry out job responsibilities
    • Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager
    • Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience
    • Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation
    • Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion
    • Oversees maintenance and replacement of medical equipment with medical staff input
    • Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.
    • Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user
    • Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
    • Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)
    • Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars


    Additional Satellite Office Duties and Responsibilities

    • Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance
    • Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out
    • Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord

    Education and Experience

    • Bachelor’s Degree
    • Three years of experience managing in a medical office


    • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
    • Willingness to serve persons who are from different cultures and faith beliefs
    • Strong organizational skills
    • Collaborative experience and strengths
    • Ability to work under minimum supervision with strong initiative
    • Proven record in making good decisions quickly and under pressure
    • High level of computer literacy
    • Flexible, open to change, and confident in trying new things
    • Ability to work well in a team setting
    • Adherence to OSHA and confidentiality requirements
    • Familiarity with medical terminology is preferred
    • Bilingual preferred (English/Spanish or English/Arabic)
    • Ability to communicate effectively with those from different cultural and linguistic backgrounds

    Please visit our website at https://siloamhealth.org/careers to learn more about our organization and find the application link.

  • 4 Dec 2017 2:12 PM | Anonymous member (Administrator)

    Please contact us if you would like to post a job opening that our members may be interested in.

About the association

The Nashville Medical Group Management Association is a non profit organization in Nashville TN that exists to provide resources to Medical Group Managers, Affiliate Members and Students who are interested in a career in Healthcare Management.


PO Box 331536, Nashville, Tennessee 37203


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