Practice Manager
Employment status Regular, Full-Time
Hours per week 40
Reports to COO
Job Purpose
The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.
Primary Duties and Responsibilities
Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics
Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines
Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient
Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals
Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals
Ensures that each member of the clinic team has the support they need to carry out job responsibilities
Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager
Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience
Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion
Oversees maintenance and replacement of medical equipment with medical staff input
Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.
Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user
Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)
Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars
Additional Satellite Office Duties and Responsibilities
Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance
Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out
Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord
Education and Experience
Bachelor’s Degree
Three years of experience managing in a medical office
Qualifications
Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
Willingness to serve persons who are from different cultures and faith beliefs
Strong organizational skills
Collaborative experience and strengths
Ability to work under minimum supervision with strong initiative
Proven record in making good decisions quickly and under pressure
High level of computer literacy
Flexible, open to change, and confident in trying new things
Ability to work well in a team setting
Adherence to OSHA and confidentiality requirements
Familiarity with medical terminology is preferred
Bilingual preferred (English/Spanish or English/Arabic)
Ability to communicate effectively with those from different cultural and linguistic backgrounds
